People
Leadership, Talent, And Workplace Transformation
Leadership, Talent, And Workplace Transformation
Yajna Singh, Head of Design at Mr D, explains how clear design, thoughtful customer touchpoints, and honest communication foster long-term customer trust.
Alaine Rossouw, Head of Retail Excellence at Super-Brands Retail, explains how combining emotional experiences, empowered store teams, and human-centric AI maximizes customer lifetime value.
Cape Union Mart’s Maria Murtas reveals how strategic visual merchandising, solution-based storytelling, and agile floor planning protect gross margins and sell-through amid supply chain volatility
