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Yajna Singh, Head of Design at Mr D, explains how clear design, thoughtful customer touchpoints, and honest communication foster long-term customer trust.
Alaine Rossouw, Head of Retail Excellence at Super-Brands Retail, explains how combining emotional experiences, empowered store teams, and human-centric AI maximizes customer lifetime value.
Cape Union Mart’s Maria Murtas reveals how strategic visual merchandising, solution-based storytelling, and agile floor planning protect gross margins and sell-through amid supply chain volatility
